nagad7 Privacy Policy – Your Data, Your Rights

Introduction

Who this policy applies to and how it works alongside our Terms

This Privacy Policy ("Policy") describes how nagad7 ("nagad7", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who register an account, visit the nagad7 website at https://nagad7.pro, or interact with any nagad7 service, product, or communication (collectively, the "Service").

This Policy forms an integral part of the nagad7 Terms & Conditions. By registering a nagad7 account or using the Service in any way, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Service.

nagad7 is committed to handling personal data with care, transparency, and integrity. We apply industry-standard security measures to every aspect of data handling across our platform and we do not sell your personal information to third parties for their own marketing purposes.

Privacy at a Glance

Six core commitments that shape how nagad7 handles your data

1. Data We Collect

1.1 Registration Data

When you create a nagad7 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and a chosen username. This information is required to establish your account, verify that you meet the minimum age requirement of 21 years, and enable us to communicate with you about your account activity.

1.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to prevent fraud, money laundering, and underage gambling, nagad7 may request documentary proof of identity and address. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, a driver's licence, and a recent utility bill or bank statement showing your name and address. Copies of these documents are stored securely and used solely for identity verification purposes.

1.3 Financial Data

When you make deposits or request withdrawals, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), transaction reference numbers, amounts in Bangladeshi Taka (৳ BDT), and timestamps. nagad7 does not store full payment credentials such as complete mobile banking PINs or full bank account passwords. Payment data is handled in accordance with the security requirements of the relevant payment service provider.

1.4 Usage and Technical Data

When you use the nagad7 platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, session duration, pages visited, game history, bet amounts, and login timestamps. This data is used to operate and improve the Service, detect fraudulent activity, and personalise your experience where you have given consent.

1.5 Communications Data

When you contact nagad7 customer support, we retain records of that correspondence — including the content of messages, support ticket references, and the date and time of each interaction. This allows us to resolve disputes, improve our service quality, and maintain accurate records of commitments made to players.

1.6 Cookies and Tracking Technologies

nagad7 uses cookies and similar tracking technologies to operate essential site functions, remember your login session, and analyse aggregate usage patterns. Essential cookies are required for the Service to function and are set automatically. You may manage non-essential cookies through your browser settings; however, disabling certain cookies may affect the functionality of the platform.

2. How We Use Your Data

nagad7 processes your personal data only for specific, legitimate purposes. The table below summarises the principal purposes for which we use your data and the legal basis on which each processing activity relies.

2.1 Marketing Communications

With your explicit consent, nagad7 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (including Eid promotions, Pohela Boishakh specials, BPL cricket betting offers, and T20 World Cup campaigns), and other nagad7 news. You may withdraw your consent to receive marketing communications at any time by contacting us at support@nagad7.pro or by adjusting your notification preferences in your account settings. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

2.2 Automated Decision-Making

nagad7 uses automated systems to detect patterns indicative of fraudulent activity, bonus abuse, or problem gambling behaviour. Where an automated decision has a significant effect on your account (for example, account suspension), you have the right to request a human review of that decision. To exercise this right, contact our support team at support@nagad7.pro.

3. Data Sharing and Disclosure

3.1 Service Providers and Technology Partners

nagad7 shares personal data with carefully selected third-party service providers who assist us in operating the Service. These include game content providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay and affiliated banking partners), identity verification services, fraud detection platforms, cloud hosting providers, and customer support software vendors. All such providers are contractually required to process your data only on our instructions and to maintain appropriate security safeguards.

3.2 Legal and Regulatory Disclosure

nagad7 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required by applicable law, court order, or binding governmental directive. In such cases, nagad7 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, inform you that such a request has been received.

3.3 Business Transfers

In the event that nagad7 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address prior to any such transfer, and the acquiring entity will be required to honour the commitments made in this Policy.

3.4 No Sale of Personal Data

nagad7 does not sell, rent, lease, or otherwise transfer your personal data to unaffiliated third parties for their own independent marketing, advertising, or commercial purposes. Any sharing of data is limited to the service-delivery and legal-compliance contexts described in this section.

4. Data Retention

nagad7 retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for dispute resolution, fraud investigation, and compliance with applicable legal obligations. The following retention periods apply as a general guide:

• Account and registration data: Retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in line with standard anti-money-laundering record-keeping expectations.
• Identity verification documents: Retained for the duration of the account relationship plus five (5) years following closure, or longer if required by applicable law.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction in the relevant support thread.
• Technical and usage data: Retained in aggregate, anonymised form for analytical purposes; identifiable usage logs retained for up to twelve (12) months.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the original consent.

When personal data is no longer required for any lawful purpose, nagad7 will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

5. Your Privacy Rights

As a nagad7 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@nagad7.pro with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and respond in full within 30 calendar days.

5.1 Right of Access

You have the right to request a copy of the personal data that nagad7 holds about you. Upon verification of your identity, we will provide a structured, readable summary of your data, the purposes for which it is processed, and the categories of recipients with whom it has been shared.

5.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain information (such as your email address or phone number) directly through your nagad7 account settings.

5.3 Right to Erasure

You may request that nagad7 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that certain data must be retained to comply with legal obligations (for example, anti-money-laundering records) and cannot be erased on request alone.

5.4 Right to Restriction of Processing

You may request that nagad7 restrict the processing of your personal data in certain circumstances — for example, while we investigate a disputed accuracy claim or while you await the outcome of an objection to processing based on legitimate interest.

5.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.

5.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing. Upon receipt of a valid objection to direct marketing, nagad7 will cease processing your data for that purpose immediately.

5.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. To withdraw consent for marketing communications, contact support@nagad7.pro or update your preferences in your account settings.

6. Data Security

nagad7 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the nagad7 servers.
• Encrypted storage of sensitive account data including password hashes and identity document copies.
• Role-based access controls ensuring that nagad7 staff access only the data required to perform their specific job functions.
• Regular internal security audits and vulnerability assessments of the nagad7 platform.
• Multi-factor authentication options available for player accounts.
• Automated fraud detection and account anomaly monitoring operating continuously in the background.

While nagad7 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect your account has been compromised, please contact support@nagad7.pro immediately.

7. Minors and Age Restrictions

The nagad7 Service is strictly for adults aged 21 and above. nagad7 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor may have registered a nagad7 account using false information, please contact us immediately at support@nagad7.pro so that we can investigate and take appropriate action.

8. Changes to This Policy

nagad7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will notify registered players via email at their registered address and post a prominent notice on the nagad7 platform for at least 14 days before the changes take effect.

The "Last reviewed" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how nagad7 protects your personal data. Your continued use of the Service after a change has taken effect constitutes acceptance of the revised Policy.

9. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way nagad7 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.

Email (plain text — not a clickable link): support@nagad7.pro

Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid al-Fitr, Eid al-Adha, Victory Day (16 December), and Independence Day (26 March). All privacy correspondence is handled in English.

Continue Exploring nagad7

Your privacy is protected — now discover what Bangladesh's favourite online casino has to offer

nagad7 is strictly for adults aged 21 and above. Gambling involves financial risk. Please play responsibly.